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Library-Service-Design
Design methods for developing services by British Design Council
This is a brief introduction to the reasons why design methods can be useful when developing services. If you’re new to service design you can use it to familiarise
yourself with a typical process that designers use when developing products and services. ☞ Download article.
Service Design - From Insight to Inspiration af Andy Polaine, Lavrans Lovlie & Ben Reason
A very good introductory book to service design.
This is Service Design Thinking: Basics, Tools, Cases
Another good reference book to get you started with service design thinking (and doing).
KL: Sammenhængende Servicerejse - Sådan!
En række gode og praktiske eksmepler på arbjedet med brugerrejser samlet af Kommunernes Landsforening. ☞ Download publikationen.
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