Make The Right Decisions, With Insights From Our UX Lab
Our UX Lab services help improve and develop your design, whether a product or service, with our wide range of usability tests.
We are a team of professionals with a solid background in psychology and human behaviour. We support all parts of user-centred design, from user insights research to user testing.
In all our projects, we are 100% dedicated to discovering what users see, think, and do - and bringing actionable insights to our clients.
Why User Testing Is Crucial
Observing and interviewing users interacting with a design help us understand their needs and discover usability problems.
Our well-equipped UX lab offers both on-site and remote usability testing allowing you to test with "real" users. We also use eye-tracking technology for usability testing on different devices.
Our UX lab team also travels to destinations to perform usability tests in your local context. In those cases, we might assist our clients with recruitment or arranging facilities at the destination.
Our UX Lab Tests
Our UX Lab team offers several types of user tests to match your project needs.
Are You Looking For Ways To Improve Your Product Or Service?
Diagnostic Usability Testing helps you find the root course, for why users are struggling with some aspect of your design, and gives you recommendations on how to overcome them.
- Cognitive walk-throughs
- Mental models analysis
- Workflow and task analysis
- Behavioural measures (e.g., error rate, time-on-task)
- UX Expert Reviews
Do You Want To Ensure That Your Project Is on The Right Track?
Formative Usability Testing helps you develop and mature your design. It ensures that your product or service can be used by the users, as intended.
- Verification Test
- Differentiation Tests
- Guerilla Usability Testing
- Simulations & Observations
- Instruction Comprehension
- Behavioural measures (e.g., error rate, time-on-task)
Do You Want To Validate That Your Design Works?
Validation Usability Testing is used to esure and validate that your design meets the needs of your users. These tests are also used to back up UX claims, verifying the added value of your design to the user.
- Summative Usability Test
- Technical Workflow
- Behavioural measures (e.g., error rate, time-on-task)
Some of our previous usability tests
USABILITY TESTING
Testing the usability of a connected medical device prototype
USABILITY TESTING
Formative usability testing of new innovative wearable drug delivery platform
VISUAL PERCEPTION TEST
Ensuring a robust data-driven decision basis early in the design process
USABILITY TESTING THE FEAR RESPONSE
Measuring the effect of visual design and wording on reducing needle fear
USABILITY TESTING APP DESIGN
Usability testing and design optimisations for patient support app
USE SPECIFICATION & USABILITY TESTING
Driving the HFE process for MistGo - a breakthrough drug delivery platform
REMOTE USABILITY TESTING
Getting design feedback from customers across five states in one day
ONLINE USABILITY TESTING
"Connecting with ease" - testing the differentiation design of connectors
How We Recruit For Your Study
We Make Participant Recruitment Easy and Comfortable
As our client, you decide who your target users are, and we take care of the rest. We have local and international partners to assist us in finding participants for a wide range of user research studies and user tests. On average, our recruitment process takes around three weeks.
We know how to create an open and friendly environment for people to share their thoughts and have fun testing new products and services. Depending on the type of test and location, we offer different options for you to observe the sessions, for example, via live-streaming or from a seat in our UX Lab observer room.
From recruitment to saying goodbye, we ensure that all participants are treated with equity and that our clients get the insights to help them design stellar products and experiences.
See our UX Lab ☞
Are you curious about what our UX lab looks like?
See this quick video walk-through where Rune gives an intro to our in-house usability testing facilities.
Unsure What’s The Right Test For You?
The above was just a sample of the most common test types we use. In addition, we have many other specialised tools that can inspect your design and provide both qualitative and quantitative data to support your design decisions.
Reach out to our Director of the UX Lab on the button below to find out how our UX Lab could provide value for your design.
Do You Want To Learn How To Run Usability Tests?
Then join us for our next three-day course at our UX Lab in Copenhagen.
Or contact us for a quote on a tailored course for your team on Rune@Designpsykologi.dk or at 40441 4422.
Usability Tests – Done Right
In our article ‘Usability Tests Done Right’, we give you an overview of the most important and common types of design tests and how they fit into different parts of the design process.